1. Do I need a doctor’s referral to see a Physiotherapist?

No. You DO NOT require a doctor’s referral to see a Physiotherapist in Alberta. Physiotherapists are primary health care professionals (just like doctors and dentists) meaning you can go directly to a physiotherapist. Some insurance companies, however, sometimes require a doctor’s referral before they reimburse you. So if you have an extended healthcare plan and are going to claim your costs for the visit through your plan, check to see if a referral is required for reimbursement.

2. How can I make an appointment?

2.1 If you are new to BDPT, please phone the clinic directly to book your appointment at 780-623-4321. (If we are unable to take your call, please leave a detailed message with your contact information and we will be sure to phone you back as soon as possible.)

2.2 Otherwise stop by to make your appointment in person. The clinic is situated on the Second floor of the Twin Resource Centre, 10107-102 Avenue, Lac La Biche. We are at the end of the hallway, the last door to your left.

2.3 If you are a current patient, you can book your follow up appointments either by phone, in person or by email.

3. What do I need to do for my first appointment?

Please register online at least 24h before your first appointment, otherwise make sure you come in 30 min prior to your appointment time to register in the clinic.

4. What do I need to bring with me?

4.1. Personal identification

4.2. Your extended health insurance information

4.3. Your referral from your physician if you have one. (Please note that Physical Therapists are first hand practitioners and you do not need a referral to receive treatment)

4.4. Any written reports from tests that you had done. For example, X-rays, MRI or CT scan. (These reports can be obtained from your local medical clinic or hospital medical records office.)

4.5. If you are 18 or under, bring your parent or guardian with you. (Unfortunately we will not be able to treat any children 18 and under without first obtaining signed consent from a parent or guardian.)

4.6. Inside shoes. (For your own comfort and hygiene, no outside shoes are allowed inside the clinic.)

5. What can I expect from my first appointment?

5.1. Your first appointment will be 70% assessment and 30% treatment. A thorough assessment is done through examination and interview. This is very important to determine an accurate diagnosis and to design a detailed treatment plan to achieve your individual goals. This will be discussed with you on your second visit.

5.2. The first appointment can take up to 90 minutes, so please allow yourself enough time. Subsequent visits will last between 30-60 minutes depending on the nature of your injury.

6. How many treatments will I need?

Many factors, including diagnosis, pre-existing conditions, lifestyle and treatment compliance impact the frequency and duration of therapy. We work closely with both the patient and referring physician to return our patients to their desired level of activity as quickly and safely as possible.

7. Will my Insurance cover my treatment?

7.1. Physiotherapy services provided in a hospital setting in Alberta is covered by Alberta Health Services (AHS).

7.2. In Urban Alberta, where no out-patient services are available through the hospitals, AHS will cover 3 treatments per injury in private physiotherapy clinics who are contracted through AHS.

7.3. In Rural Alberta, AHS provide out-patient physiotherapy services in their hospitals and therefor do not cover treatments in private physiotherapy clinics.

7.4. Most Employee benefit plans / Insurance policies / Extended health plans (like Blue Cross or Great West life etc.) cover physiotherapy and massage therapy services in private clinics. As a patient, it is your responsibility to check with your insurance provider regarding the amount and frequency of coverage you are entitled to.

8. Can you bill my extended health insurance company directly?

Yes we do bill to some insurance company directly. However, it is advised that when you call, to verify with us if your insurance company is part of the ones we can bill directly. If not, as a patient, you are required to pay us directly at the time services are rendered or products are received. We will provide you with an official receipt with all the required information to collect your reimbursement from your extended health insurance company.

9. What does a treatment or assessment cost?

Please click HERE for a detailed list of our fee structure

10. What if I was injured at work?

When you have sustained an injury at work, the Worker’s Compensation Board of Alberta requires you to report the injury, on duty, to your employer and have the proper documentation filed with WCB, prior to attending physiotherapy for treatment. Please advise us if your injury was due to a work related injury when you call to book an appointment.

11. What if I was injured in a car accident?

11.1. You do not need a referral from a doctor or approval from your insurance company to begin physiotherapy after an accident. However it is very important that you contact your insurance company as soon as possible after your accident and send in your completed “Notice of Loss and Proof of Claim Form AB-1″ within 10 days of your accident to activate your claim.

11.2. It is recommended that you be assessed by one of our physiotherapists no later than 10 days after your accident, if possible.

11.3. If your injury qualifies, we will bill your auto insurance company directly and you will receive treatment following the protocols prescribed under the Alberta Governments automobile insurance policy.

11.4. If your injury does not qualify, you can receive treatment under the Section B portion of your auto insurance. In which case, you usually must pay for your treatments yourself, and send your bills in for reimbursement either to your extended healthcare or the auto insurance company.

11.5. If your accident was some time ago, your claim may be closed. If that is the case, you will be required to pay for your treatments up front.

11.6. In some cases your auto insurance company does not cover costs for the full amount of your treatments or for written reports in which case you will be required to either pay the difference or the full amount for these services.

12. Is there child care in the facility?

Unfortunately there is no child care available in the facility. Please make arrangements for your child care needs prior to your appointment to ensure your time with your physiotherapist is as productive as possible.

13. Is my information confidential?

Absolutely. Physiotherapists are required to adhere to privacy legislations including the Health Information Act (HIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy is valued and your personal information is protected. Please feel free to read our Privacy Policy HERE

14. What conditions do you treat?

Please click HERE for an extensive but not exhaustive list of some of the injuries we treat. Your specific injury may not be listed; however we would be happy to provide an assessment to determine if we can assist you in effectively treating your injury.